Privacy Policy

1. Introduction

DAPY Limited ("DAPY", "we", "us", or "our"), registered in England and Wales under company number 17122892, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our food delivery platform services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you register on the platform, express interest in obtaining information about us or our services, or otherwise contact us. This includes:

• Name and contact details (email address, phone number)
• Business information (restaurant name, number of branches, role)
• Address and location data
• Payment and billing information
• Account credentials

2.2 Automatically Collected Information

When you access our services, we may automatically collect certain information about your device and usage, including:

• Device type, operating system, and browser type
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our platform and services
• Process transactions and facilitate delivery services
• Connect restaurants with delivery drivers and customers
• Send you service-related communications and updates
• Respond to your enquiries and provide customer support
• Improve and personalise your experience on our platform
• Analyse usage trends and optimise our services
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Delivery: With delivery partners and restaurants to fulfil orders and provide our core services.
• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of DAPY, our users, or others.
• Business Transfers: In connection with a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing or other purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

8. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. We use cookies for:

• Essential Cookies: Required for the operation of our platform, including authentication and security.
• Analytics Cookies: Help us understand how visitors interact with our platform to improve our services.
• Functional Cookies: Enable enhanced functionality and personalisation.

9. Third-Party Links

Our platform may contain links to third-party websites or services that are not owned or controlled by DAPY. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: